Name the role into OI
We define who uses the app, what they must capture or see, and which watches, briefings, or agents should consume their signal.
← How we engage
Extends Managed OI
AI Apps
Not every role belongs in the ops workspace. We build shopfloor, vendor, and field apps with Zipdata as the backend — so new user groups feed Operational Intelligence without a second system of record.
The question
Which roles sit outside your systems today — and what would change if their work landed in the live picture automatically?
We design the audience-facing app and the workspace behind it together: which Entities hold the truth, who may write, what agents prepare next, and how approvals stay on the platform side.
What this adds to OI
New user groups contribute to — and receive from — Operational Intelligence without living in the ops console. One governed backend; the right thin client for each role.
In practice
What this looks like for a real client.
A manufacturer needs shopfloor operators to log inspections and holds, and suppliers to confirm ETAs and upload certs — without giving either group a full ERP seat. We ship focused apps: capture and status on mobile or web, Zipdata workspace as the system of record. Agents watch the new Entities, briefings include shopfloor and supplier signal, and consequential writes stay governed. The same pattern covers vendor portals, field audit apps, and customer self-service — new roles enter the OI loop by design.
How it works
Designed as part of your Managed OI engagement.
Model truth in the workspace
Typed Entities become the single source of truth. No parallel database, no sync drift between the app and ops.
Ship the thin client
Focused UI — shopfloor, vendor, or field — connected through the secured API. Permissions enforced server-side.
Connect agents and pilot
Agents enrich and act on the new records. We pilot with real users on both sides — app audience and OI operators — then stay on as the surface expands.
Role of AI
Not a generic chatbot. Specific techniques, applied to specific data.
Agents on the workspace handle work that should not live in the thin client — extraction, matching, drafting, routing. Entities store the governed record. The secured API exposes only what each role needs to read or submit, without bypassing audit.
Selected engagements
Not slides. Shipped work, running in production.
CPG / Healthcare
Customer Loyalty Programme Automation
Thousands of GT outlets, no POS integration
Retailers and consumers entered the live settlement picture via a thin app. Claims and audit trail stayed governed in the workspace — QR to payment without POS hardware.
CPG
Window Visibility Auditing & Scoring
100,000+ store audits, 20,000+ outlets
Field reps submitted via mobile; AI scored uploads in the workspace. Audit under 2 minutes per store — brand ops acted on same-day ground truth, not a monthly pack.
Pharma
Retail Pharma Master Data Creation
200,000+ verified pharmacy outlets
Field capture wrote to governed Entities; KYC and licence checks ran as workspace automation. National outlet truth available for ops and compliance in days, not quarters.
What you get
Shipped into your OI engagement
- App brief: audience, entities, API contract, and permissions
- Workspace entity model wired for the new role
- Production thin-client app on the secured platform API
- Pilot plan and operating notes for the OI team
What we need
What we need from your team to begin
- Target audience and the ops owners who will use their data
- What the app must read or write, and approval rules for writes
- Brand and channel requirements for the client surface
- Pilot group on both the app and OI operator sides
Timeline
A practical delivery cadence, not an open-ended discovery.
Role, entities, and API scope
Workflow mapping, entity model, read/write contract, and wireframes. Working schema by Friday.
Workspace and app build
Entity provisioning, agent hooks, API bindings, thin-client UI, and internal testing on live records.
Pilot inside OI
Real users on the app; ops consuming the signal in briefings and watches. Fixes and expansion plan.
Industries
Where we have delivered this service.
Manufacturing
Shop-floor inspection apps, quality hold review, vendor self-service, shift handover
CPG & Retail
Field auditing apps, loyalty portals, in-store visibility capture
Pharma
Field force reporting, invoice capture portals, pharmacy master-data apps
Good fit
When this service is the right answer
- Shopfloor, vendor, or field roles that should feed Managed OI
- Capture apps that pair with Automations & Ingest pipelines
- Portals where data must live in the platform, not a separate backend
Honest call
When this is not the right choice
- The workflow is purely internal — Sources and Agents already cover it
- A standard SaaS already solves most of the need
- You need a consumer app at massive scale with offline-first requirements
Start the engagement
Start with the role that sits outside your live picture today.
We scope this as part of Managed Operational Intelligence — deliver a working result in weeks, and stay on so the picture keeps getting sharper after go-live.